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MY ORDER

What is the maximum per product that I can purchase?
We do not authorize the purchase of our merchandise for resale purposes.To enforce this policy, we are limiting purchases to six (6) pieces per item, per color, per customer. We also reserve the right to cancel multiple orders of merchandise purchased in violation of this policy.

How can I check the status of my order?
The quickest way to check the status of ordered items is to go to the order status finder. If you're a registered user, you can log in to your account > My orders. You may also email Customer Service at customerservice@blackopalbeauty.com or call 1-800-774-3477, Monday through Friday from 9:00am to 5:00pm. Have your order number and email address ready.

How quickly will my order be processed?
We will process and ship your order within 1 to 5 business days. Click here for shipping options and delivery times. Upon shipment of your order, you will receive a second e-mail confirming the ship date along with a tracking number so you can follow the progress of your order and get an estimated delivery time.

Can I change or cancel my order after it has been placed?
After you have clicked on Submit Order you cannot cancel or change your order. If you do not wish to keep the items once they have arrived in the mail, simply return them within 30 days of date of purchase. Click here for our returns policy.

We rely on a heavily automated system to provide you with the fastest service possible. Due to this automation, we are unable to make changes or cancel an order after it has been placed. We apologize for any inconvenience this may cause and recommend that you carefully review your shopping Bag before checking out to prevent potential errors.

One of my favorite shades or product is not featured on the website?
We apologize for discontinuing your favorite Black Opal product. Make sure to visit our "Gone but Not Forgotten" page and grab currently discontinued items before they go away forever.

My order was placed, I received an Order Confirmation but I did not receive all the items I had ordered or did not receive my order at all?
If an item has become unavailable, it has been removed from your order.

If your entire order is cancelled, you will receive an important e-mail from Black Opal to notify you. It will explain the reason for the cancellation. It has probably happened for one of the following reasons:

  • difficulty in processing your payment information
  • inability to ship to address provided
  • duplicate order
Once an order is cancelled, it cannot be reprocessed and must be submitted again on BlackOpalBeauty.com. We apologize for the inconvenience.

Can I place orders by Mail, Fax and Phone?
We do not accept mail, fax or phone orders at this time.

Does the person placing the order have to be the cardholder?
No, but your billing information must be exactly as it appears on your credit card statement. If any information is different, the order cannot be processed.

Which forms of payment are accepted?
We currently accept Visa®, MasterCard®, American Express® and Discover Card® and gift cards with Visa®, MasterCard®, American Express® and Discover Card® logos. We do not accept cash, cashier's checks, money orders or personal checks. Layaway plans are not available.

How do I use my gift card to make an online purchase?
To make an online purchase, you will need to register your gift card. You can do this by either calling the issuer, or by visiting their website. When you make an online purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card. If the information is different, the transaction may be declined. You can verify or update your information by visiting the card provider's website, or by contacting them using the toll-free number provided in your card documentation.

My purchase costs more than the balance on my gift card. What do I do?
Our website accepts only 1 form of payment so your total order amount cannot exceed the dollar value of the card or your transaction will be rejected.

What if I need to return an item that I purchased with a gift card?
Please do not discard the physical gift card until you are certain that you are satisfied with your purchase and will not be making a return. Our policy is to refund the original form of payment; therefore if you discard your gift card, we will not be able to refund your account.

Can I use an international credit card to pay for my purchases?
Yes, you can. Payment of the order will be in U.S. dollars. You will still need a U.S. address for delivery but we do accept Visa and Mastercard with international billing addresses. Please note that the issuing bank for your card must be in one of the countries listed below:

Antigua
Australia
Bahamas
Barbados
Belgium
Canada
France
Germany
Italy
Jamaica
Japan
Netherlands
Netherlands Antilles
New Zealand
Portugal
Puerto Rico
Spain
Sweden
Switzerland
South Africa
Trinidad & Tobago
United Arab Emirates
United Kingdom

Your billing information must be exactly as it appear on your credit card statement or the transaction will be rejected.

Why am I paying tax on Shipping and Handling?
State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped.

How is sales tax determined?
The sales tax rate and imposition is determined by the location where the merchandise is being shipped.

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