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RETURNS POLICY

Satisfaction Guarantee

If for any reason you are not fully satisfied with a product you ordered, you may return it within 30 days of purchase for a full refund (excluding shipping & handling).

If I make a return, will the cost of shipping and handling be returned?
No. We regret that we do not refund original shipping costs with any returns.

What is BlackOpalBeauty.com's Returns policy?
You can return any product that you are not fully satisfied with WITHIN 30 DAYS of the date OF PURCHASE. Return shipping and handling fees are at customer's expense.

** Please note that products purchased as part of a set cannot be returned individually. The entire set must be returned.**

What if I received an incorrect or damaged item?
In the unlikely event that you receive an incorrect or damaged item, please contact Customer Service for assistance at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm or via email at customerservice@blackopalbeauty.com.

How should I return products?
We recommend that you send it by a traceable method such as USPS Insured Parcel Post or Regular Mail with Delivery Confirmation. This will allow you to know exactly when the item is received at our warehouse. Please make sure to include the original packing slip, noting the items being returned. Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. If you are unable to find your packing list, please contact Customer Service at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm, or via email at customerservice@blackopalbeauty.com for assistance.

How long does it take to process a refund?
It takes 10 to 14 business days from the time your return is received, to process it and credit your account. We will notify you via email once your return has been processed. It may take 1 or 2 billing cycles for the refund to appear on your credit card.
Please contact Customer Service at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm, or via email at customerservice@blackopalbeauty.com if you have any questions about your return.

I have lost my Return Label, what should I do?
If you have lost your Packing List/Return Label, please contact our Customer Service at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm or via email customerservice@blackopalbeauty.com

I have purchased my Black Opal product in a retail store or other website, can I return it to BlackOpalBeauty.com?
We are sorry we only accept returns of products purchased on blackopalbeauty.com. Please do not attempt to return products purchased from other outlets using our Return Labels. These items cannot be processed and will be returned to you at your cost.